There is a dark side to Customer Service that needs to be addressed. Large scale businesses all have a Complaint Department, but many companies do not have a Customer Suggestion Department, nor a Thank you Department.
Imagine making a helpful suggestion to a company, and not only will one never receive any type of compensation nor credit, but the opposite occurs, one will have to file a "complaint" just to make a helpful suggestion that might improve customer satisfaction. Customers are labeled as complainers when they have a helpful suggestion or observation about the company!
So there is it, my complaint is I can only complain (or ask a question), but I can never leave a helpful suggestion unless the suggestion is filed as a complaint, nor can I leave a Thank you for the company filed with a Thank you Department.
Why does this matter? Because the number of complaints, suggestions and thank you's are all being tabulated as complaints, which can wear down morale. How Corporate perceives customer history and its employees based on total complaint tabulations creates a pride vaccuuming work and customer environment.
And that's my suggestion that sounds like a complaint, because helpful suggestions can only be filed as complaints.
Alessandro Machi is involved in several mindful projects. Alessandro's Banned by LinkedIn Facebook site assists permanently restricted LinkedIn members in their attempts to be reinstated to the LinkedIn Platform, His credit card innovation concept can reverse the record consumer credit card debt of 1.1 trillion dollars. Alessandro also has several other exciting projects in the works and welcomes interested parties who believe in mindful Ideation projects that do not require investments, just the right connection.
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